Help
Ordering, paying, delivery, pickup and our products.
Add what you love to your bag, go to checkout, choose delivery or pickup and how to pay. You will get an order confirmation straight away.
Within Accra, you pay on delivery in cash or by Mobile Money, and pickups pay at the shop. For orders sent to your station, message us on WhatsApp and we will arrange payment with you before your order is sent.
Yes, for orders delivered within Accra, in cash or by Mobile Money. Orders sent to a station outside Accra are paid for before they go out.
Yes. Send us the name of the product, and the size if it has more than one, and we will help you complete your order.
Message us on WhatsApp as soon as possible. If your order has not been sent out yet, we will do our best to change or cancel it.
Within Accra, the dispatch rider's fee depends on your location. We confirm it with you before delivery, and you pay it to the rider. Delivery is never added to your order total.
Yes. We send your order to the station you choose and you collect it there. Message us on WhatsApp and we will confirm the fee with you.
Yes, and it is free. Choose pickup at checkout and collect your order from our shop in Haatso, Accra. We will call you when it is ready.
In Haatso, Accra, behind the Haatso Total filling station, next to the Church of Pentecost. See our Contact page for directions and phone numbers.
We will call or message you on the phone number you gave at checkout to confirm your order and arrange delivery.
Message us with your skin type and what you would like to change, and we will suggest what to try.
Yes, visit our shop in Haatso, Accra. Online, message us for more photos or details.
For hygiene reasons we cannot take back skincare or body care once it has left our hands, unless it arrives damaged or is not what you ordered. If you are unsure, message us before you order.
That one is on us. Contact us within 24 hours of receiving it, with your order number and a photo, and we will replace the item, or refund you if a replacement is not available.
No, you can check out as a guest. With an account you can see your order history and save your details for next time.
Log in to My account and open Orders to see every order and its status.